At crezyline.com, the team is dedicated to delivering a seamless shopping experience for all customers. They understand that there may be instances where purchased items do not meet expectations or requirements. That is why the company has implemented a comprehensive Return Policy. The main aim of this policy is to ensure a hassle-free process for returning or exchanging products. By offering such a policy, crezyline.com seeks to provide customers with peace of mind and complete satisfaction with their purchases. Whether it's a product that didn't fit properly or one that didn't meet the desired quality, customers can rest assured that they have options available to them for resolving any issues. Eligibility for Returns and Exchanges
-
The item is in its original condition, with all tags, packaging, and accessories intact.
-
The return request is initiated within 14 days of receiving the item.
-
The product is not listed under our non-returnable items.
Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons. These may include personalized or customized products, perishable goods, and gift cards. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any questions about the return policy for a specific item, please contact our customer support team.
Initiating a Return or Exchange: To initiate a return or exchange, please follow these steps:
-
Log in to your crezyline.com account.
-
Go to the "Returns" or "Order History" section.
-
Select the item you wish to return or exchange and follow the prompts.
-
Provide the necessary information and reason for the return.
Return Shipping: In certain cases of defective or incorrect items, crezyline.com may cover the return shipping costs. However, for other cases, customers are responsible for the return shipping costs. Please refer to the specific return details provided during the return process.
Refund Process: Once your returned item is received and inspected, we will notify you about the status of your refund or exchange. Refunds will be processed using the original payment method. Please allow up to 15 business days for the refund to appear in your account.
Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.
If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.
Contact Us: If you have any questions or concerns about our Return Policy, please feel free to contact our customer support team at info@crezyline.com. Our dedicated team is here to assist you with any inquiries you may have.
crezyline.com is committed to providing you with a positive shopping experience, and our Return Policy is designed to reflect our dedication to your satisfaction.